At AgentLed, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines the types of information we collect, how we use and protect that information, your rights as a user, and how you can contact us with any questions or concerns.

This privacy notice for AgentLed ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at agentled.ai, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events
• Connect your third-party accounts (e.g., Google Workspace, Microsoft 365) to our Services

We collect various types of information from users to provide and improve our services. The data we collect includes:

• Personal Information: Names, email addresses, mailing addresses, phone numbers, dates of birth, and financial information (e.g., credit card details).
• Technical Data: IP addresses, browser type, operating system, and device information.
• Usage Data: Information on how you interact with our website, including pages visited, time spent on the site, and clickstream data.
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies to analyze site usage and personalize your experience.
• Data from Integrated Services: If you choose to connect third-party services to AgentLed (such as Google Workspace via Gmail API, Microsoft 365 via Outlook API, or other platforms), we will access and process data provided through those services' APIs based strictly on the permissions you grant. This may include email content, metadata, calendar information, contacts, or other data necessary to deliver the specific AgentLed features you enable by connecting these accounts. The exact data accessed depends on the integration and the permissions you authorize.

We collect this data through forms on our website, cookies, third-party analytics tools, and directly via the APIs of the services you integrate. You can manage your cookie preferences through your browser settings and manage integrated service permissions within your AgentLed account settings or the third-party service itself.

We use the collected data for specific purposes, primarily to provide, maintain, secure, and improve our Services:

• Processing Orders and Payments: To process transactions and deliver the products and services you request.
• Providing Service Functionality: To operate the core features of AgentLed, including processing information according to your configurations and instructions.
• Using Data from Integrated Services: Data accessed via APIs from integrated services (e.g., Google Workspace, Microsoft 365) is used solely to provide the specific AgentLed features you have enabled and authorized. For example, if you connect your email, we may process email content or metadata to power AI features related to sales, marketing, or customer success as described for the feature you are using. Access and use of this data are limited to providing or improving user-facing features prominent in the AgentLed user interface.
• AI/ML Model Training Clarification: We **do not** use your Personal Information or data obtained through integrated services APIs (such as Google Workspace APIs, Microsoft Graph API, etc.) to develop, improve, or train generalized Artificial Intelligence (AI) and/or Machine Learning (ML) models that are not specific to your individual account or necessary for providing the direct service functionality requested by you. Any AI/ML models used within our service that interact with your integrated data are either generalized models trained on anonymized/aggregated data *not* sourced from restricted scopes like Gmail APIs, or are specific models operating solely within the context of your account to provide you direct benefit.
• Providing Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance related to your use of the Services.
• Sending Service and Marketing Communications: To send you essential service-related updates, and, with your consent, newsletters, promotional offers, and other marketing communications. You can opt-out of marketing communications at any time.
• Personalizing User Experience: To customize content and recommendations based on your preferences and usage patterns within AgentLed (excluding sensitive data from integrated services unless directly related to a feature you use).
• Analyzing Site and Service Usage: To analyze trends, monitor usage, diagnose technical issues, and improve the functionality, performance, and security of our website and Services. This analysis typically uses aggregated or anonymized data.
• Sharing Data: We do not sell your personal information. We share your information only in the following limited circumstances:
  • With Service Providers: We may share information with trusted third-party companies and individuals who perform services on our behalf (e.g., payment processors, cloud hosting providers, email service providers for service notifications, customer support tools). These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.
  • For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of AgentLed, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  Specifically regarding data from integrated services like Google Workspace or Microsoft 365, we **do not** transfer this data to third parties except when necessary to provide or improve the specific user-facing features you have enabled, to comply with applicable laws, or as part of a merger, acquisition, or sale of assets as described above. Any transfer necessary for feature provision is subject to strict data protection agreements. Our use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We take the security of your personal information seriously and implement various measures to protect it, including:

• Data Storage: We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including data accessed from integrated services. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and transmission of personal information to and from our Services is at your own risk.
• Data Retention: We retain your data, including data accessed via integrated services, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (such as providing the Services to you), comply with our legal obligations (e.g., tax, accounting), resolve disputes, enforce our agreements, or as otherwise required by law or the terms of our integration partners.
• Security Protocols: We use encryption (both in transit and at rest where appropriate), access controls, firewalls, and other industry-standard security technologies to protect your data from unauthorized access, disclosure, alteration, or destruction.
• Data Breach Notification: In the event of a data breach involving personal information, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

As a user, you have certain rights regarding your personal data, including:

• Accessing Your Data: You have the right to request access to the personal data we hold about you.
• Requesting Corrections or Deletions: You can request that we correct any inaccuracies in your data or delete your data altogether, subject to certain legal limitations.
• Managing Integrated Services Data: You can typically revoke our access to integrated services (like Google Workspace, Microsoft 365) at any time through your AgentLed account settings or directly within the third-party service's settings. Revoking access will stop further data collection from that service but may affect the functionality of features relying on that integration.
• Opting Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Withdrawing Consent: Where our processing is based on your consent (e.g., for marketing, or connecting integrations), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you via email (if we have your address) or through a prominent notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, especially regarding integrated services, please contact us at:

• Email: contact@agentled.ai

We are committed to resolving any privacy-related issues and ensuring that your experience with AgentLed is positive and secure.

AgentLed complies with relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adhere to the specific requirements these laws impose, including providing users with rights to access, delete, and control their personal data. For users in the European Economic Area (EEA), we process your data in accordance with GDPR, including obtaining your consent where required, ensuring data minimization, and facilitating data subject rights. **Compliance with API Provider Policies:** Our use and transfer of information received from integrated services APIs adhere strictly to the policies of those providers. For example, AgentLed's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Similarly, we comply with requirements from other providers like Microsoft when processing data via their respective APIs.

Our website and Services may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these other sites or services. We encourage you to read the privacy policies of any third-party website or service you visit or use.

When you connect your Facebook or Instagram accounts to Agentled, we collect data such as your account IDs, usernames, Page lists, post content, engagement metrics (e.g., likes, comments, reach), and insights to enable features like content publishing, campaign management, and performance tracking. This data is used solely to provide and improve our services, such as displaying your connected accounts for selection, publishing posts on your behalf, and showing aggregated analytics in dashboards. We do not share this data with third parties except as needed for service operation (e.g., with secure API providers), legal compliance, or business transfers. We retain it only as long as necessary for your campaigns or as required by law, and you can revoke access or delete data by disconnecting your accounts in our integrations settings. For more on Meta's data policies, see their Privacy Policy.